Welcome to the Perk Help Center!

Find the answers to all your Perk questions in our FAQ. If you have any additional questions, Perk Customer Support is here to help you! Submit A Ticket with your question and Perk Customer Support will promptly respond.


Perk Help Center

Perk Support October 8, 2012 Perk Rewards / Your Rewards

Congratulations on redeeming your Points for a reward! We know how anxious you must be to get your reward, so we are processing your reward as fast as we can.

We send out Perk rewards on Mondays, Wednesdays, and Fridays from the previous redemption period. Rewards redeemed Friday-Sunday are sent on Mondays, redemptions from Monday-Tuesday are sent on Wednesdays, and redemptions from Wednesday-Thursday are sent on Fridays.  The redemption cut off time on Sundays, Tuesdays, and Thursdays is 11:59PM (CST).

Gift Cards and PayPal cash are sent electronically to the email address you provide us. Please note you must have a verified PayPal account to receive PayPal cash. If you chose to redeem your Points for a donation to a charity, we will send you confirmation after we have sent your donation. 

Electronics and Perk Merchandise can take 5-7 business days to arrive to your mailing address after they are processed.

Once a Perk has been issued, it is non-refundable and cannot be exchanged for a different Perk.

Perk Support July 29, 2014 Perk Rewards / Your Rewards

Hoorayy! You just received your Perk Gift Card email in your inbox, and you've clicked on "CLAIM MY PERK REWARD' and the next page is asking you for a Secret Code.

The Secret Code for your reward is located in the email that you received containing your gift card. It is at the top of the email, under Status.


Be sure you copy & paste the code exactly as it is shown, with no spaces. If you receive an error message, you have likely typed in the code incorrectly, or you've entered spaces before or after the code.

Perk Customer Support Mar 12 Perk Scratch & Win / The Basics

Just like a real scratch card, this app allows you to win points & tokens by scratching over the hidden images. All you need to do is find matching images.

Here’s how you can start scratching with just a few clicks!

  1. Open your Perk Scratch & Win app

  2. Pick a scratch card of your choice

  3. Move your finger in back and forth motion to start scratching

  4. Once you find a matching image from a host of hidden images, you win Points or Tokens!

Perk Customer Support Mar 12 Perk Scratch & Win / The Basics

Have you guys began to scratch? Try the new Perk Scratch & Win App, the simplest way to earn tokens and points, which would give you a benefit to redeem gift cards on the go!

Start scratching with the coolest reward game ever!

Perk starch & win can be downloaded at:

iOS: http://bit.ly/iOS_Scratch_Win
• Android:


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