Contact us

Use this article to find the fastest way to reach Perk support by chat, phone, or Concierge.

Change of plans?

The quickest way to change or cancel an existing trip is to do it yourself on Perk. 

What you can do yourself
  • Cancel the booking
  • Change dates, times, or routes
  • Add/change extras
  • Select seats and bags
  • Update traveler names

Available options vary by booking type. To learn more, see Change or cancel a trip.

Tip: If you’ve already reached out for help, use the Support center to view and reply to your existing ticket. This keeps everything in one place and helps us resolve your issue faster. For more information, see Use the Support Center to view and reply to your support tickets.

Live chat

Tip: For live chat and email support in German, Spanish, or French, you need to change your language on Perk. For instructions, see Change the language on Perk or the Perk mobile app. 

Perk’s 24/7 live chat is the fastest way to get help with your trips and spend in English, German, Spanish, or French. Juno, our chat assistant, answers first. If you or if Juno needs more help, Juno will connect you with our Customer Care team.

If you’re on the Perk website

  1. Go to the Help page.
  2. In the Start a live chat section, select Chat with Customer Care.
  3. Depending on your upcoming trips:
    1. No upcoming trips: the chat opens. No further steps are needed.
    2. One upcoming trip: the What would you like to do with this trip? window opens. Continue to step 4.
    3. Multiple upcoming trips: select the trip you need help with. The What would you like to do with this trip? window opens. Continue to step 4.
  4. In the What would you like to do with this trip? window, select one:
    1. Change, cancel or update your trip: do it yourself by following the on-screen steps.
    2. Chat with Customer Care: start the chat.

If you’re on the Perk mobile app

If your request is about a trip

  1. Open the Help tab.
  2. Under Quick trip support, select the booking.
  3. Review the actions available for that booking. If one resolves your request, select it and follow the on-screen steps. No further steps are needed.
  4. If not, select Something else.
  5. On the Choose an option screen, select Chat with us.

If your request is not about a trip

  1. Open the Help tab.
  2. Select Something else.
  3. On the Choose an option screen, select Chat with us.

Tip: To chat about a trip you’re already viewing, open the trip and select Chat about this trip under Manage this trip. You can also change or cancel many trips yourself. For more information, see Change or cancel a trip.

Note: For Spend questions, Juno can give you instant support. Only people with the finance and admin roles can create a support ticket for Spend questions in case more help is needed. 

Phone

Tip: When you call Perk, you may be asked to choose between Flights; Accommodation, trains, car rentals, and other travel services; or Expense management and cards (Spend). Select the option that best matches your request to reach the right team. If you’re a provider calling about an issue, choose the travel option most relevant to your inquiry.

English-speaking Travel and Spend support

🇦🇺  Australia: +61 2 8311 3416 

🇨🇦  Canada: +1 604 265 9216

🇫🇷  France: +33 1 76 35 01 87

🇩🇪  Germany: +49 30 33083747

🇮🇪  Ireland: +353 21 601 9268

🇮🇱  Israel: +972 3 382 0773

🇲🇾  Malaysia: +60 377240 774 

🇳🇱  Netherlands: +31 85 888 5340

🇸🇬  Singapore: +65 315816 23

🇪🇸  Spain: +34 931 22 75 81

🇨🇭  Switzerland +41 43 508 05 76

🇬🇧  United Kingdom: +44 20 3322 5405
       If you are using the Click Travel booking platform, call +44 121 368 1666. 

🇺🇸  United States: +1 888 775 9908

🇮🇹  Italy +39 06 9450 6854

🇫🇮 Finland: +358 759 8999 854 

Spanish-speaking Travel and Spend support

🇪🇸 +34 931 22 61 44
 

German-speaking Travel and Spend support

🇩🇪 Germany: +49 6221 733 3209

🇦🇹 Austria: +43 720 228 924

🇨🇭 Switzerland: +41 43 588 10 04 


French-speaking Travel support

🇫🇷 +33 1 76 41 01 81


Perk cards and Spend support

🇺🇸 United States: +1 717 640 3055 

🇩🇪 Germany: +49 3222 109 8654 

🇦🇹 Austria: +43 1 4170 987 

🇨🇭 Switzerland: +41 43 508 29 27

 

 

Note: Our phone lines are organized by country to help connect you with the right local team. You can call any of these numbers from your current location, subject to your carrier's international calling rules.

Concierge

Only available for Premium and Pro accounts.

You can also send requests using the Concierge tab. To learn more about the types of requests you can make, see Using the Concierge.

 

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