Before you try to add your Perk Card to Google Wallet, make sure that the following requirements are met:

1. Google Pay is available for your Perk Card type (physical & virtual cards only) and country.
2. Your Android phone needs to have Google Wallet installed. If not, you can install it from the Google Play store.
3. Your Android phone needs to have a NFC chip to make contactless payments in shops and NFC needs to be turned on. To turn on NFC, check your phone settings.
4. To make contactless payments with Google Wallet, you must use a screen lock on your device for your security.
5. The newest version of the Perk Android App needs to be installed to add or activate the card from the Perk app.

Add card to Google Wallet manually

1. Open your Google Wallet app.
2. Select Add to Wallet and choose Payment card.
3. Select New credit or debit card.
4. Take a picture of your Perk Card or enter your card information manually. 
   To add a card in the Netherlands, on your phone, turn on NFC. When prompted, tap your card to the back of your phone.
5. Accept the terms and conditions.
6. If you’re asked to verify your payment method, choose one of the options to activate the card and follow the on-screen instructions:
   • via SMS code to your mobile number
   • using the Perk App on your phone

You can use your Perk Card with Google Pay in any country that supports Google Pay.

Pay with your Perk Card once it's added

You can use your Perk Card stored in Google Wallet everywhere Google Pay and contactless payments are accepted. Just look for the Google Pay Acceptance mark or contactless symbol. They're located on the payment terminal screen or cash register at checkout.

There are three ways how you can pay with your Perk Card stored in Google Wallet:

Physical stores with a smartphone

When you're ready to pay:

1. Unlock your phone.
2. Hold the back of it to the payment reader (you don't need to open the Google Wallet app).
3. Wait until the blue checkmark appears, which confirms payment.

Note: Tap to pay transactions under a certain amount may not require you to unlock your phone.

For added security, you should set up your phone to require unlocking to complete payments. You can do this in your NFC settings.

For regional requirements, see Google Wallet's article on payment limits on a locked device.

Physical stores with a smartwatch

When you're ready to pay:

1. Hold the smartwatch up to the contactless payment reader until you hear a sound or feel vibration from your watch.
2. Tap Credit regardless of your type of card, as soon as the watch vibrates or you hear the beep.

Online stores and apps

When you're ready to pay:

1. Choose Google Pay as your payment method or tap the Pay with Google Pay button.
2. Confirm the payment with your smartphone.

Troubleshooting issues with payment

If you can't make contactless payments after adding your card, check these in addition to the prerequisites above:

• Google Wallet version: Make sure to always use the latest version of the Google Wallet app. Check the Google Play store for updates.
• Certified phone: Make sure that your software is Play Protect certified and that possible software updates didn't affect the functionality. If you modified your phone, make sure that it meets security standards, but at best, use a device that runs an original version of the Android operating system.

Note: Google Wallet doesn't work with 2D face unlock or screen locks like Smart Unlock or Knock to Unlock.

Key tips:

• Make sure that your phone is awake and unlocked.
• Hold your phone in a different way. Your NFC antenna could be near the top or middle of your device.
• Hold your phone closer or a few more seconds longer to the payment reader.
• Move your phone out of range of the payment reader for a few seconds and try again.
• If the payment doesn't go through, find the NFC sign on the terminal or ask a cashier for help.