If you’re leaving your company and have upcoming personal trips booked on Perk, this article explains how to keep getting your trip emails and how to change or cancel those trips after you leave. Use it to prepare before your last day.

Role: Employees can perform this task.

What happens to your personal trips when you leave

Your personal trips on Perk stay booked when you leave your company. You booked them in your company’s Perk account and paid with your own card, and your company’s account admin can’t see their details.

After you leave, you usually lose access to your work email. You log in to Perk with your work email (your primary email), so you won’t be able to log in to Perk or use live chat anymore. To keep getting emails about your personal trips, add a personal email address as your secondary email before you leave.

Before you leave: add your personal email

A secondary email in Perk is a personal address where Perk sends your trip emails. When you set a secondary email, Perk sends trip updates, confirmations, and cancelations for both business and personal trips to the secondary email only, instead of your primary email. Emails you received before you set it stay in your work inbox, so you need to forward your personal trip confirmations yourself (step 6).

To add your secondary email in Perk:

1. Go to your profile and select the Personal tab.
2. In Contact information, select Edit.
3. Tick Send trip updates to secondary email.
4. Enter your personal email address in Secondary email.
5. Select Save.
6. Forward the Personal trip confirmation emails for your upcoming personal trips from your work inbox to your secondary email. Do this right after you add the secondary email, while you still have access to your work inbox.

After you leave: change or cancel a trip

To change or cancel a personal trip after you leave your company, contact Perk Customer Care by email or phone. When you contact Customer Care:

• Email from the personal address you set as your secondary email.
• Include the trip ID or booking reference from your confirmation email.
• Say it’s a personal trip.

For account admins helping a departing employee, see Archive an employee with upcoming personal trips.

Common questions

Will I still get emails about my business trips?

Yes. Once you set a secondary email, Perk sends all your trip emails, business and personal, to your secondary email only.

Can I still log in after I leave?

Usually not. You log in to Perk with your primary email, which is your work email. If you lose access to it, contact Customer Care by email or phone to manage your personal trips.

Do I need to forward my trip confirmation emails?

Yes. After you add your secondary email, forward your Personal Trip Confirmation emails from your work inbox to it. Perk sends new trip emails to your secondary email, but emails you already received don’t move over automatically.

What if I forgot to add my personal email before leaving?

Ask your former company’s account admin to add your personal email as your secondary email. They can follow Archive an employee with upcoming personal trips. Then contact Customer Care by email or phone for any change to your trip.