You can track cancellations for flights, hotels, cars, and trains using the new cancellations report dashboard on Perk. 

It can help you to streamline financial reconciliation and provide insights into refunds, travel credits, and vouchers on your account.

To access the dashboard, go to the Analyze page, scroll down to the Cancellations, refunds, travel credits, and vouchers section, and click See new report.

The information in the report is updated daily at 5:30 am UTC. Any new cancellations or refunds made after this time will be reflected in the next day’s report.

Note: Currently, only cancellations for flights, hotels, cars, and trains are available in the report.

Cancellations and refunds

For each cancellation, you can see the following information:

• Refund policy: Non-refundable, fully refundable, partially refundable, and eligibility under review when a refund request exists but no refund has been issued yet. The refund policy also depends on whether FlexiTravel was applied to the booking. For example:
  • A non-refundable booking without FlexiTravel would say non-refundable.
  • A non-refundable booking with FlexiTravel would say partially refundable.
  • A fully refundable booking with FlexiTravel would be fully refundable.
• Refund types: Limited to FlexiTravel credit, credit note, and voucher.
  • FlexiTravel credit: The refund is issued as Perk credit for future bookings.
  • Credit note: The refund is provided as a formal credit note, which can be issued either as a value transaction to a payment profile or by invoice payment reduction.
  • Voucher: The refund is issued as a voucher that can be used with the service provider.
• Refund status: Refunded, not refunded, or pending.
• Refund request date.
• Refunded date.
• Booking/Refund amounts: You can view the original booking cost, the refunded amount, and you can compare any difference. 

Note: Cancellation is not the only reason a refund can be issued, but currently, only information about refunds due to cancellations is displayed.

Filters

There are many different filters that you can apply to the report to find specific information. 

Here are a few ideas about how to use some of the filters.

• Cancellation date filter: Analyze trends or specific timeframes.
• TripID: If you are looking for information about a particular trip. 
• Original and/or refund invoice number: If you are looking for cancellations related to a particular invoice. 
• Total refunded amount: To view any high-value cancellations or refunds above a certain value.

Travel credit and vouchers

You can see an overview of available vouchers, vouchers expiring in 90 days, redeemed, and expired vouchers. The information in the report is updated daily.

You can also find the following information about specific vouchers or travel credits:

• Status - Available, Redeemed, or Expired.
• Original and used amounts.
• Expiry date.
• The traveler who can use them.
• The supplier they can be used with.
• Cost center.

Unavailable refunds in the cancellation dashboard

In the Cancellation refunds table in Reporting, the Refund Policy would show as "Not available", and the Refund Status appear empty in the following scenarios:

• Passthrough bookings: These bookings are handled directly by the vendor rather than through us, meaning we do not have direct control over the data. We are currently working to improve the visibility of these bookings.

• Deferred payments: A refund is not available because the customer has not yet been charged for the booking.

• Supplier reimbursement: The supplier did not have a reimbursement available for the booking.

This is how a Passthrough booking appears in the system:

Note: If the booking was handled by us through the Merchant of Record (MoR) model, we would have other Refund Policy and Refund Statuses available.

Also note that vouchers that come from cancelled passthrough bookings are not showing.