Most stays are paid for in advance. If the property doesn’t take the payment before you arrive, you’ll:
- Receive an email with the check-in instructions and payment details.
- Find the payment details on the Trips page and the Perk app.
Note: For stays in the US and Canada, you’ll always receive an email with the virtual credit card, and it will be available in the Perk app 24 hours before check-in
If you’re asked to pay
If you're asked to pay, you can show the hotel staff the Perk payment details email or find the payment details in the Perk app.
Perk payment details email
Show the hotel staff the Perk payment details email.
If you can’t find the email, search for 'Action needed for your stay' and check your spam folder.
Payment details in the Perk app
You can access the payment details in the Perk app or resend the payment details email to the hotel.
To find the payment details or resend the payment email to the hotel, follow these steps:
- Open the Perk app and go to the Trips tab.
- Find the booking and tap Open payment details.
- Tap Show Payment details or Resend payment details.
- Show the payment details to the hotel staff, or enter the email provided by the hotel staff to resend the payment details.
What’s covered?
Most extras, incidentals, and city taxes are not included in the room rate and aren’t covered by the virtual credit card. You’ll need to pay for those with your own credit card.
The hotel may ask for a security deposit for incidentals. This is a temporary hold placed on your card to cover any potential charges during your stay. Perk cannot be held responsible for any damages that may occur during your stay.
If there’s a problem
If you can’t make the payment or your personal card is charged, contact our Customer Care team.