Change or cancel a trip

You can change or cancel most flights, hotels, trains, and cars yourself directly on the Perk platform without contacting our Customer Care team. 

Here are the ways you can manage your trips:

  • Cancel the booking: You can cancel any trips, even those booked within the last 24 hours. You can view the booking conditions, check if there are any cancellation fees, and whether you’re eligible for a refund. 
     
  • Change booking dates, times, or routes: You can check if it’s possible to make changes based on the booking conditions. If changes are possible, you can add the new details and see the price for the changes. 
     
  • Add or change extras, like luggage or breakfast: For hotel bookings, you can write a message about the extras you want to change or add. One of our travel experts will check if it’s possible and let you know. For cars, you’ll need to request the extras at pick-up and pay any additional costs.  
     
  • Manage baggage and seats: For train bookings, you can write a message about your seat selection preferences, and one of our travel experts will check if it’s available and let you know. For flights, you can select your seat from the seat map and add additional checked and cabin bags. The prices are displayed, and you can pay for them right away.  
     
  • Correct names: You can update the names of any travelers on the trip and add a message. The name on the booking will be updated, but the name on their profile won’t be changed. 

To cancel a trip on the Perk app, see Cancel a trip on the Perk app.

Manage your trip

  1. Go to the Trips page.
  2. Find the trip you want to change or cancel, and click Manage trip.

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  3. Select the part of the trip you want to change.
  4. Select Cancel the booking, Change booking dates or times, Add or change extras, Manage baggage and seats, or Correct names, and follow the prompts. 

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The booker and all travelers will receive a notification about changes or cancellations.

Note: All modifications and cancellations are subject to the terms and fees of the airline, hotel, train operator, or rental car company. By adding our FlexiTravel cancellation policy to your trips, you can guarantee that you’ll get 80% of the cost of your trip back.

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