Perk sends email notifications to Perk Card cardholders to let them know when certain actions occur with their cards:

• Changes made to the card
• The card PIN has been changed
• Cash withdrawals
• Card termination
• Card freeze

Changes have been made to the card

Cardholders receive an email when any spend control changes that have been made to their card:

• Permitted merchant category: If card usage has been restricted to one or more merchant categories or the restrictions have been lifted.
• Spend limit: If the monthly, weekly or daily limit for the card have been changed.
• Card limit: If there has been changes in the card limit (Single-use cards only).
• Auto-termination date: When the automatic termination date has been changed (Single-use cards only).

Card PIN changed

Since only cardholders can change the card PIN, they receive an email to confirm that the PIN has been changed. It also alerts of unauthorized activity on the card if the cardholder didn’t make the change.

Cash withdrawals have been activated/deactivated

For physical cards, your Perk card admin can allow or disable cash withdrawals. You will be notified if your Perk card admin activates or deactivates cash withdrawals for your card.

Card has been terminated

If your Perk card admin terminates your card, you’ll receive an email. Since you can now report Lost/stolen cards, cardholders cannot terminate cards themselves anymore.

Card has been frozen by the card admin

Depending on your Perk Card settings, Perk sends users an email that their card has been frozen by the card admin. If you are responsible for freezing the card, then you won’t receive an email. You can then either unfreeze the card yourself or reach out to your card admin, depending on your company’s settings.