The phone number and security questions you provided during card activation are used to create an additional layer of security during online purchases. If you've recently updated your mobile number or don't remember the answers to your security questions, it's important to update this security feature as well, so you can continue to use your company card uninterrupted.

You can’t change your phone number or security questions yourself — a Customer Care agent needs to make the change for you. Use Perk’s in-app chatbot to open a support case:

Note: The chatbot can’t make the change itself. Someone on the Customer Care team makes it once your identity is confirmed, so it isn’t instant.

To open a support case:

1. Select Help in the sidebar, then select Chat with Customer Care.
2. Tell the chatbot you need to change your Perk Card phone number or security questions.
3. Confirm you’re a cardholder when the chatbot asks.
4. Give the chatbot the details of what you want to change, for example your new phone number or new answers to your security questions.

The chatbot sends your details to the Customer Care team as a support ticket. Once Customer Care makes the change, they remove any sensitive details, like your card number or security question answers, from the ticket.