To report an issue or bug with the Perk website or app, you can contact our Customer Care team.
Perk status page
You can check the Perk status page for current and historical data about any known incidents, outages, or maintenance events.
The status is updated in real-time, so you’ll always have the latest information. Each section on the status page is marked as No incidents or Issue/Outage.
If you see an incident, Perk’s team is likely already working to resolve it.
If there’s an ongoing incident related to the service you’re using, you’ll find details there. Only report a bug or issue if the problem persists or if you require personalized assistance.
Troubleshooting
Before contacting our team, try the following troubleshooting:
- Clear the cookies, cache, and history in your computer's browser. Go to Settings and search for cookies, cache, and history.
- Check if your browser or device needs any updates.
- If you are using the Perk app, ensure it's up to date. Check the App Store or Play Store to see if there is an Update button. For more information, see the Apple Help Center or the Google Help Center.
- Check if you are experiencing the issue on another computer or the Perk app.
- Log out of Perk and log in again.
Known issue with the Perk app
OS/Android - Spend tab not visible
This may happen if your app is not updated with the latest version or hasn't received the latest configuration.
To fix this issue:
- Download the latest version of the Perk app.
- Go to your profile in the top right corner.
- Scroll to the bottom and click Sign out.
- Sign back in again.
- Close the app and reopen it after 15 minutes, and you should see the Spend tab. It can take several minutes for the app to receive the correct configuration.
Android - Blank Screen
This may happen when the app activates the Spend tab for the first time. You may see a blank screen and an empty navigation bar.
To fix this issue, close the app and reopen it.
Contacting Customer Care
If the issue continues after completing all of the troubleshooting steps, make sure you have the following information ready before contacting our team.
- How long have you been experiencing this issue?
- What kind of device are you using? Laptop, desktop computer, mobile phone, or tablet.
- Which Operating System (OS) are you using? - Windows, Mac OS (Apple Computer), IOS (iPhone), Android, or a different one? For more information, see the Apple Help Center or Google Help Center. On the Perk app, click your profile picture in the top right corner, and you'll find the version at the bottom of the page.
- Which browser are you using, and which version is it? Chrome, Safari, Firefox, or a different one.
- Which devices are you experiencing this issue on?
- If possible, take screenshots of the issue.