If your checked bag does not appear on the carousel, do not leave the baggage claim area until you complete these steps:

• Talk to the airport staff and find the baggage services desk. 

• File a report with baggage services staff and get a copy of the report. This initiates the tracing process for your lost luggage and claim. Make sure the report has a Tracking ID or Case Number (usually a 10- or 13-character code). This is your reference number for tracking your bag online and submitting expense claims later.

• Provide them with your current hotel address and contact number. The airline is responsible for delivering the bag to you when it is found.

• Ask about timeframes and your compensation and reimbursement entitlements. Most airlines will give you a budget to buy essential items while they locate and deliver your luggage. Make sure to ask how you can submit the receipts for reimbursement. 

Compensation and reimbursement

While your bag is delayed, the airline is responsible for covering reasonable and necessary expenses you incur to continue your trip. 

Make sure to ask about this when you are filing the report. Your entitlements are based on the airline's policies, which can vary by airline and country. 

If you do buy anything, keep all original and itemized receipts. You'll need to submit these receipts to the airline for reimbursement. Most airlines have online forms on their websites where you can submit receipts. 

Damaged luggage

If your luggage arrives damaged after the flight or due to a delay, you must report it in writing within 7 days of receiving the bag.

Make sure that you file a report with the airline and take photos to prove the damage. Most airlines will reimburse you for having your luggage repaired or replaced. 

You can find more information about the airline's damaged luggage policy on their website or talk to staff at the baggage services desk at the airport.