If a traveler has had a negative experience with a hotel, or you simply prefer it no longer appear in your options, you can block it directly from your Perk account. 

Blocked properties are removed only for your company or selected companies under your account, so other Perk customers are not affected.

Tip: If you've had a bad experience as a traveler with a property and want it removed from your company's options, ask your account admin, company admin or travel manager to block it. This removes it as an option for future bookings.

Block a hotel

1. Go to Settings > Travel management > Blocked properties.
2. Click Block a property.
3. In the pop-up window, search for and select the hotel you want to block using either the property name or a related trip ID.
4. Choose who the block applies to:
   • All companies: blocks the property for your entire account.
   • Selected companies: blocks it for specific companies under your account.
5. Select a reason for blocking the property from the dropdown list.
6. You can also add an optional trip ID, affected traveller, or a comment for more detail.
7. Click Block.
8. The hotel won't show in the search results for the companies you choose.

Note: Blocking a property only prevents new bookings from being made. It doesn’t affect any existing bookings.

Unblock a hotel

If you change your mind and want to make a previously blocked property available again, you can unblock it directly from the same page. This restores it as a bookable option for the affected company or companies.

1. You can unblock a property from the same page to make it available for booking again.
2. Go to Settings > Travel management > Blocked properties.
3. Find the property you want to unblock and click Unblock.
4. Click Unblock again in the confirmation window.

The hotel shows in the search results again right away.