Get Spend support after your Perk upgrade

If your company has upgraded from Yokoy to Perk, the way you get help with Spend and finance questions has changed too. Use this article to understand why your old support channel no longer works and how to reach us instead.

Role: Finance and admin roles can perform this task.

Why you're seeing this

The old Yokoy-linked support inbox you used for Spend and finance questions is being retired as part of your move to Perk. We're retiring it soon, as we complete the transition to the standard Perk support experience. If you send a message to that old inbox now, it may not reach us, and you won't get the fast response you're used to. This change only affects companies that have upgraded from Yokoy to Perk—it doesn't affect any other support channel you use.

How to get Spend support now

Getting Spend support in Perk starts with live chat. Open live chat from within Perk or on our website, and describe your Spend or finance question. Live chat can resolve most questions right away. 

If your question needs more than live chat can offer, you can create a ticket or call us by phone to reach a person directly.

Note: If your question is about the account upgrade itself—not an everyday Spend question—email Perk's Upgrade email address.

Common Spend issues we can help with

Spend support in Perk covers more than just contact details—it's there for the everyday finance questions that come up while you work. Live chat, tickets, and phone support can help with:

  • Expense submission and approval, including receipt uploads, per diem, and mileage.
  • Card transactions that are missing, delayed, or need to be disputed.
  • Uploading and processing supplier invoices.
  • Expenses or invoices from a trip that don't show up correctly in Spend.
  • Cost object allocation and reimbursement questions.

If your question is about how a specific Spend feature works rather than a problem to fix, browse the Help Center for articles on that feature.

Caution: Don't use your old Yokoy-linked support email or inbox for Spend and finance questions. We're retiring it soon, so messages sent there may go unanswered. Use live chat, a ticket, or phone instead and always use the new Perk Spend support email address.

For live chat, ticket, and phone options, see Contact us.

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