Virtuo is a keyless, app-based car rental service that operates in cities where traditional rental desks have limited presence. Perk offers Virtuo cars in select markets so you can pick up a car without visiting a rental counter. Use this article to book a Virtuo car through Perk, confirm your reservation in the Virtuo app, and pick up your car.

What Virtuo is

Virtuo is a keyless car rental supplier available through Perk. Instead of picking up your keys at a counter, you unlock and start your car with the Virtuo app on your phone, which acts as your digital key.

Virtuo bookings on Perk use the Pay at pick-up payment method only. You pay when you collect the car, and insurance isn't added automatically — add it yourself when you book, since Virtuo doesn't include it by default the way it does for other payment setups.

Where Virtuo is available

Virtuo currently operates in France and the UK. Coverage is expected to grow over time, but Perk can't yet confirm a timeline for new countries or stations. Check the available offers when you search for your trip to see the exact stations Perk can offer.

Booking a Virtuo car

You book a Virtuo car the same way you'd book any other car rental supplier on Perk.

1. Search for a car rental on Perk's web or app as you normally would.
2. Choose a Virtuo offer and complete your booking using the Pay at pick-up payment method.
3. Watch for a follow-up email from Virtuo. It explains the next steps to finalize your reservation.

Tip: Check your spam folder if you don't see the email from Virtuo soon after you book — you'll need it to confirm your reservation.

Confirming your reservation in the Virtuo app

Booking your car on Perk doesn't finish the reservation — you also need to confirm it with Virtuo.

1. Open the email from Virtuo and follow the link to the check-in page. Your reservation number is already filled in.
2. Log in to your existing Virtuo account, or create a new one, using the exact same email address as your Perk profile.
3. Check your name and email against your Perk profile. If they match exactly, you'll see a confirmation page and your booking is confirmed.
4. For airport or train station rentals, add your flight or train number if the Virtuo app asks for it.
5. Look out for a second confirmation email from Virtuo, followed by a pickup reminder as your rental date gets closer.

Warning: Your name and email in Virtuo must match your Perk profile exactly. If they don't, you won't be able to retrieve your booking. See "If your booking can't be found" below.

Picking up and returning your car

Your phone is your key with Virtuo — there's no rental desk to visit. Once your booking is confirmed, the Virtuo app unlocks and starts your car for you. Follow the pickup instructions in the app, including any flight or train number you gave earlier for airport or train station rentals. Return your car following the instructions in the Virtuo app, and pay for your rental at that point, since Virtuo bookings on Perk use Pay at pick-up.

Mileage and rental limits

Perk travelers get 250 km of mileage a day with Virtuo, more than Virtuo's standard 200 km-a-day offer. The longest you can rent a Virtuo car for is 90 days. You can also add more mileage directly on Virtuo’s app.

Cancellations and no-shows

You can cancel a Virtuo booking for free any time before pickup. If you don't show up for your rental, Virtuo charges the full rental amount, so let Virtuo know as soon as you know your plans have changed.

To change a booking, cancel it and rebook through Perk, or open the Virtuo app and change it directly. If you have a complaint or a claim about your rental, send it directly through the Virtuo app rather than to Perk.

If your booking can't be found (name/email mismatch)

Virtuo can only match your booking if your name and email are identical between your Perk profile and your Virtuo account.

For example, if Sarah books her Perk trip as "Sarah Jenkins" but her Virtuo account is registered under "Sarah Jenkins-Lee" or a different email, Virtuo won't be able to match the booking, and Sarah won't be able to confirm it.

Caution: Perk can't fix a name or email mismatch for you. Contact Virtuo support directly to update your account details before your pickup time.

To avoid this, make sure the name and email on your Virtuo account match your Perk profile exactly before you try to confirm your booking.