At Perk, we strive to get things right for you every time. But we also understand that sometimes things don’t go as planned.

If you need to submit a complaint to Perk, we’ll do our best to address your concerns efficiently and transparently. 

For personal complaints about lost luggage, delayed or missed connections, compensation claims, or issues with staff, you’ll need to contact the airline, hotel, rental car company, or train company directly.

For more information about cancellations and delays, see:

• Manage canceled flights
• Manage delayed flights
• Managing missed flights and connections
• Manage canceled trains and hotels
• Manage lost, delayed or damaged luggage

Submit a complaint

You can submit a complaint using our dedicated form. 

Once you submit a complaint, here’s what you can expect:

• You’ll receive an automatic acknowledgment confirming that your submission was received.
• Someone from our Customer Care team will be assigned to your case, and they’ll aim to get in touch with you within three hours. They might ask you for more information or supporting documents.
• The team member assigned to your case will review all the details and contact our providers/partners to better understand the case.

All relevant factors will be considered to ensure our investigation is fair and transparent.

Resolutions timeframe

We aim to communicate our initial decision within two business days of receiving your complaint.

For complex cases, we might need more time, but we’ll keep you updated.

If we need more information or clarification, we’ll get in touch with you.